Anonymous Telegram Bot for Feedback¶
Create bots for anonymous message reception based on Hotline CRM for personal or business purposes. Convenient native interface and powerful set of support tools.
- Receive messages and communicate with audience through private topic group
- Ability to hide user information from operators while keeping it available for system administrators
- Convenient interface based on Telegram topic groups with many functions: quick replies, broadcasts, dialogue labels, all message formats and more
Use the free version of the system for testing
Hotline CRM Capabilities¶
Among the bot capabilities that can be implemented on Hotline CRM, anonymous feedback bots stand out as they can be useful in business environments. An active Hotline CRM subscription makes their creation simple and quick among other connections.
Hotline CRM allows receiving messages from connected bot users and responding to them through the Telegram topic group interface.
User information is hidden from operators on the backend group side by activating the HIDE_INFO parameter, making message reception and processing by operators anonymous.
To confirm anonymity of received messages, observers can be included in the backend group who monitor compliance with rules for accepted messages and absence of attempts to obtain information about message authors. The connection can be deleted after collecting anonymous feedback about an event along with all information about it on the server side.
Paid version required
Activating the HIDE_INFO parameter requires an active paid subscription on any Hotline Premium plan, or a trial which can be requested.
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Quick self-service setup via bot in 5 minutes (1)
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Connection takes no more than 5 minutes through our setup bot. All connection settings are configured directly in the bot.
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Unlimited managers, operators and dialogs (1)
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The system has no limits on team size. The number of employees doesn't affect cost at all. Everyone added to the backend group can work with dialogs with assigned roles.
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Perfect even for small teams or solo work (1)
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The system isn't a huge, cumbersome machine and works great even when you're working on a project alone.
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Parallel connections and load distribution (1)
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Connect multiple bots or accounts simultaneously to distribute load and increase system stability.
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All Telegram media: photos, videos, files, voice messages, video messages (1)
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Full support for all types of content that can be sent and received in Telegram, including media grouping.
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Native Telegram features: search, pins, notifications, scheduled messages, etc. (1)
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Inherits many Telegram features available in forum groups, making work familiar and convenient.
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Privacy protection and data hiding features (1)
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Built-in tools for hiding sensitive information, controlling access to customer data and restricting information leaks.
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High reliability and message delivery guarantees (1)
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Messages are queued and guaranteed delivery even during temporary connection issues or Telegram API problems.
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Quick replies and message templates (1)
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Create and use templates for frequently used responses to speed up operator work and standardize communication.
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Broadcast messages and mass mailings (1)
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Send messages to multiple contacts or segments simultaneously using the broadcast module.
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Contact segmentation and filtering (1)
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Create dynamic segments based on contact properties, tags and interaction history for targeted communications.
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Anonymous Bots in Business Environment¶
Anonymous feedback bots in business are used where it's important to get an honest signal without fear of consequences. They help identify team, management and process problems at an early stage: conflicts, burnout, toxic behavior, ethics violations or uncomfortable but valuable improvement suggestions. Such a channel is especially important in HR, compliance, large distributed teams and situations where formal surveys don't give a truthful picture.
The key value of such bots is trust in anonymity and the ability not just to "leave a complaint" but to be heard. Therefore, the most in-demand features are those that technically guarantee anonymity while making messages useful for business:
- lack of user identification and clear explanation of how anonymity is ensured
- structured feedback submission (categories, clarifying questions)
- ability to attach details: text, files, screenshots
For the bot to actually work rather than turn into a "black hole," a few more things are important:
- two-way anonymous dialogue (company can clarify without revealing the author)
- routing messages to the right roles (HR, compliance, management)
- aggregated analytics and public feedback on measures taken
In the end, an anonymous bot is not about collecting complaints, but about early risk detection and building trust, if the company is ready not only to listen but also to act.
Connection Parameters¶
Connection parameters determine the needed system behavior for various cases, set through the installation bot @hotlinetg_bot after selecting the needed connection.
Main parameters used when setting up anonymous feedback bots:
Setting welcome with rules for messages sent through the bot:
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
Disabling information display for operators:
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
Disabling operator access to system extensions:
EXTENSIONS_ALLOWED
List of USER_ID users allowed to use important Hotline module functions (broadcast configuration and launch, tag configuration, client base export, etc.).
Default value: available only to connection administrator.
Disabling information display command for operators and activating username encryption:
Modules for Operators¶
In addition to basic commands on the backend group side, Hotline has several modules that can be useful in support service operator work.
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
Related Cases¶
Learn about other Hotline CRM applications: