Telegram Bot for Conference Contact Collection Based on Hotline CRM¶
Provide your personal Telegram bot as your contact, which can be created in a couple of minutes based on Hotline CRM. This approach allows not disclosing your personal contacts when attending conferences and adds a new level of organization when processing collected contacts.
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Convenient interface for communication through Telegram topic groups — supports all main message formats
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Ability for team work when collecting and processing contacts from conferences
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Many convenient communication modules: quick replies, broadcasts, internal comments, labels, statuses and more
The free version of the system is excellent and available for any period
Why It's Convenient¶
Sharing personal Telegram contact with little-known people when attending mass events is not always a good idea. Among the risks: account getting into spam database, intrusive offers, collection of personal information about you from public chats or stories.
Bots based on Hotline CRM are created in a couple of minutes and allow elegantly solving both tasks of collecting and safely exchanging contacts, and their subsequent processing (introduction, questions, offers, sending proposals, etc.).
Work with the bot at each stage can be conducted both by a team and personally. To connect assistants, it's enough to add them as participants to the backend group with needed access rights.
After creating a new bot for contact collection and connecting it to Hotline, any backend group participant can see all incoming messages from users and respond on behalf of the connected bot, using the convenient native Telegram topic group interface. No need to switch to inconvenient web cabinets and third-party applications.
More about how Hotline works and its capabilities.
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Quick self-service setup via bot in 5 minutes (1)
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Connection takes no more than 5 minutes through our setup bot. All connection settings are configured directly in the bot.
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Perfect even for small teams or solo work (1)
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The system isn't a huge, cumbersome machine and works great even when you're working on a project alone.
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All Telegram media: photos, videos, files, voice messages, video messages (1)
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Full support for all types of content that can be sent and received in Telegram, including media grouping.
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Native Telegram features: search, pins, notifications, scheduled messages, etc. (1)
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Inherits many Telegram features available in forum groups, making work familiar and convenient.
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Privacy protection and data hiding features (1)
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Built-in tools for hiding sensitive information, controlling access to customer data and restricting information leaks.
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High reliability and message delivery guarantees (1)
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Messages are queued and guaranteed delivery even during temporary connection issues or Telegram API problems.
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Quick replies and message templates (1)
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Create and use templates for frequently used responses to speed up operator work and standardize communication.
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Broadcast messages and mass mailings (1)
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Send messages to multiple contacts or segments simultaneously using the broadcast module.
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Video Overview¶
Conference Bot Tips¶
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One bot can be used at different conferences
Create a bot with a name like
somebiz_conf_botand use it when attending any conferences and events where you may not feel comfortable immediately sharing personal contacts. -
Set a welcome with brief information about you and links
Add brief information about you or your company with links to the bot welcome, so your interlocutor can remember you easier.
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Print QR code with link to bot or add code to presentation
You can make a neat paper badge with QR code or add it to a presentation, so your interlocutors will just need to point their smartphone camera at the code to get the ability to contact you.
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You can conveniently take selfies with new acquaintances and share them as a memory
Selfies are made by familiar sending of message with photo to the corresponding topic, everything happens directly through the Telegram interface in the most familiar way. You can send more photos, circles or voice messages as a follow-up.
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Use internal comments for notes
Leave personal notes about contacts immediately after meeting, so as not to forget and not lose important details. Also comments can be conveniently used later during team contact processing.
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Use labels with
/markcommand for topicsWith labels you can conveniently separate contacts from different events, assign managers to process corresponding contacts or set sales funnel status.
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You can use not a bot, but a user account
Hotline allows connecting not only bots, but also user accounts. This way assistants can be connected to contact processing by simple adding them to the backend group (permanently or temporarily).
System Testing¶
You can independently try how Hotline bots work on the free version of the system. All necessary functions are fully described in the system documentation.
If necessary, you can order a paid setup consultation for help configuring the connection for your tasks.
Disabling copyright in welcome
For production use, it may be important to remove Hotline copyright from the welcome message. This capability is available on any paid plan.
Useful Modules¶
In addition to basic commands, Hotline provides convenient modules for working with contacts on the backend group side:
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Client base export with /export command
Export client data to CSV file for backup or analysis.
Connection Parameters¶
Connection parameters determine the needed system behavior for various cases, set through the installation bot @hotlinetg_bot after selecting the needed connection.
Main parameters used when setting up bots for collecting contacts from conferences:
Setting system welcome:
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
Enabling automatic user information display:
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
Disabling topic auto-close:
AUTOCLOSE
Dialog auto-close period after last operator response, specified in hours.
If topic with user was closed, they'll receive welcome message from WELCOME parameter on next contact. Free version has maximum auto-close period of 48 hours.
Default value: 48 hours.
Operator Modules¶
In addition to basic commands on the backend group side, Hotline has several modules that can be useful in support service operator work.
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
Client base export with /export command
Export client data to CSV file for backup or analysis.
Team analytics
Detailed operator performance statistics, customer request analysis and reports for various time periods.
Related Cases¶
Learn more about ways to use Hotline with examples from other cases: