Telegram Bot for Online Education and Schools Based on Hotline CRM¶
Conveniently communicate with students in Telegram using Hotline CRM. Creating a system for communication with students and curators takes just a few minutes.
- Convenient topic group interface — supports all message formats including videos, documents, voice messages, etc.
- Student team work: organize curator work by teams, groups or directions
- Large module set: quick replies, broadcasts, labels, statuses and more
The free version of the system is excellent and available for any period
Why Use Hotline for Education¶
Many curators and schools conduct student support directly in Telegram. During this process, many difficult to solve organizational problems arise:
- Often multiple people work with students, but without automatic chat synchronization it becomes chaos
- Difficult to understand who responded to a student and where their request remains
- Sometimes you need to share a dialogue link with a colleague, but in Telegram there are no links for individual private chats
- Sometimes a student is served by multiple curators at once (for example, by lesson direction), and they need to share information and knowledge about the student between themselves
- Difficult to track statistics and student processing efficiency
- Difficult to organize mass broadcasts — have to manually send the same message to everyone
Hotline CRM solves all these problems simply and natively. No need to master complex web interfaces. Installation takes 5 minutes and does not require technical knowledge.
You can use bots or connect personal accounts to Hotline. This allows students to write first (without /start), call and see stories. At the same time, access and team work with the student remain fully under your control.
With Hotline, you can not only respond to students faster, but also better track their progress, needs and interests. Plus a whole set of convenient tools for sending mass messages, setting labels, tracking work and more. All this helps both improve learning and optimize curator work.
More about capabilities and how the system works →
-
Quick self-service setup via bot in 5 minutes (1)
-
Connection takes no more than 5 minutes through our setup bot. All connection settings are configured directly in the bot.
-
-
Unlimited managers, operators and dialogs (1)
-
The system has no limits on team size. The number of employees doesn't affect cost at all. Everyone added to the backend group can work with dialogs with assigned roles.
-
-
Perfect even for small teams or solo work (1)
-
The system isn't a huge, cumbersome machine and works great even when you're working on a project alone.
-
-
Connects to your bots and personal accounts (1)
-
Bots and accounts in Telegram have their own advantages and disadvantages. Hotline allows you to work with both types and even combine them within a single project.
-
-
First-touch attribution and referral tracking (1)
-
System tracks first touch point and referral sources for each contact, helping analyze effectiveness of marketing channels.
-
-
All Telegram media: photos, videos, files, voice messages, video messages (1)
-
Full support for all types of content that can be sent and received in Telegram, including media grouping.
-
-
Native Telegram features: search, pins, notifications, scheduled messages, etc. (1)
-
Inherits many Telegram features available in forum groups, making work familiar and convenient.
-
-
Privacy protection and data hiding features (1)
-
Built-in tools for hiding sensitive information, controlling access to customer data and restricting information leaks.
-
-
High reliability and message delivery guarantees (1)
-
Messages are queued and guaranteed delivery even during temporary connection issues or Telegram API problems.
-
-
Quick replies and message templates (1)
-
Create and use templates for frequently used responses to speed up operator work and standardize communication.
-
-
Broadcast messages and mass mailings (1)
-
Send messages to multiple contacts or segments simultaneously using the broadcast module.
-
-
Contact segmentation and filtering (1)
-
Create dynamic segments based on contact properties, tags and interaction history for targeted communications.
-
-
Analytics and reporting (1)
-
Track key metrics, response times, operator performance and customer satisfaction levels.
-
-
Flexible configuration and customization (1)
-
Over 20 connection parameters allow you to fine-tune system behavior for your specific needs.
-
Video Overview¶
System Setup for Student Work¶
-
Connection¶
Connect bot or personal account. Connection takes 2-3 minutes through bot @hotlinetg_bot. If you want students to be able to write to you first without
/startcommand, or you want to call them — you can use a user account instead of a bot. -
Initial Setup¶
Set welcome message explaining how students should write. Set auto-close delay for inactive dialogues. The parameter list for education bots is below. All parameters are set through the setup bot @hotlinetg_bot.
If necessary, can order setup consultation for your tasks.
-
Invite Team to Backend Group¶
Add curators or assistants to the backend group so everyone can respond on behalf of the connected bot/account. Set access rights with roles: who can use administrator functions, and who can only respond to dialogues.
-
Get Familiar with Interface¶
Introduce the team to the system. Understand basic commands, show quick reply module, explain internal comments.
-
Start Working with Students¶
Start communicating with students! Use quick replies for frequent questions, labels to mark issues or separate streams, broadcasts for mass messages.
-
Use Additional Modules¶
If needed, connect integrations with external systems, use analytics to track curator work, configure access rights.
-
Paid Subscription¶
When you need extended limits or premium features — upgrade to a suitable Hotline Premium paid plan.
Connection Parameters¶
Connection parameters determine needed system behavior. Set through @hotlinetg_bot.
Main parameters for education bots are listed below:
Setting welcome for new students:
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
Setting topic auto-close timeout:
AUTOCLOSE
Dialog auto-close period after last operator response, specified in hours.
If topic with user was closed, they'll receive welcome message from WELCOME parameter on next contact. Free version has maximum auto-close period of 48 hours.
Default value: 48 hours.
Enabling automatic user information display:
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
Setting operator permissions for using broadcast, label and export modules:
EXTENSIONS_ALLOWED
List of USER_ID users allowed to use important Hotline module functions (broadcast configuration and launch, tag configuration, client base export, etc.).
Default value: available only to connection administrator.
Useful Modules¶
In addition to basic commands, Hotline provides modules useful for online education:
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Client base export with /export command
Export client data to CSV file for backup or analysis.
Team analytics
Detailed operator performance statistics, customer request analysis and reports for various time periods.
Related Cases¶
Learn more about ways to use Hotline with examples from other cases: