Telegram Feedback Bot¶
Add a convenient way for your audience to provide feedback through a Telegram bot on the Hotline CRM platform in 5 minutes!
- Receive user reviews and suggestions in a convenient topic group
- Respond from any device with Telegram installed — phone, tablet or computer
- Work effectively even solo or in a small team
The free version of the system is excellent and available for any period
Hotline CRM Capabilities¶
Hotline CRM is ideally suited for organizing feedback with audiences of any size. The system is designed to be maximally effective for both a single person and a team of 2-3 people or much larger.
After connecting a bot, you can receive messages from users and respond to them using the convenient native Telegram topic group interface, all message formats are supported. Working through the Telegram application is very convenient from mobile devices. More about how Hotline works.
Hotline implements a full set of functions for working with audiences: quick replies, labels for sorting requests and much more. At the same time, the system remains simple and doesn't overload with unnecessary functions.
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Quick self-service setup via bot in 5 minutes (1)
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Connection takes no more than 5 minutes through our setup bot. All connection settings are configured directly in the bot.
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Perfect even for small teams or solo work (1)
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The system isn't a huge, cumbersome machine and works great even when you're working on a project alone.
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Connects to your bots and personal accounts (1)
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Bots and accounts in Telegram have their own advantages and disadvantages. Hotline allows you to work with both types and even combine them within a single project.
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Native Telegram features: search, pins, notifications, scheduled messages, etc. (1)
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Inherits many Telegram features available in forum groups, making work familiar and convenient.
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All Telegram media: photos, videos, files, voice messages, video messages (1)
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Full support for all types of content that can be sent and received in Telegram, including media grouping.
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Quick replies and message templates (1)
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Create and use templates for frequently used responses to speed up operator work and standardize communication.
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Contact segmentation and filtering (1)
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Create dynamic segments based on contact properties, tags and interaction history for targeted communications.
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Broadcast messages and mass mailings (1)
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Send messages to multiple contacts or segments simultaneously using the broadcast module.
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Privacy protection and data hiding features (1)
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Built-in tools for hiding sensitive information, controlling access to customer data and restricting information leaks.
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High reliability and message delivery guarantees (1)
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Messages are queued and guaranteed delivery even during temporary connection issues or Telegram API problems.
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Parallel connections and load distribution (1)
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Connect multiple bots or accounts simultaneously to distribute load and increase system stability.
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Video Overview¶
Implementation Steps¶
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Connecting Bot or Account¶
To organize a feedback channel, you can connect either a bot or a personal account — each option has its advantages. Go to the setup bot @hotlinetg_bot and follow the instructions. The entire process usually takes no more than 2-3 minutes.
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Setting Connection Parameters¶
Set a welcome message for users, configure the period for automatic dialogue closing. The initial parameter list for feedback bots is listed below on this page. All parameters are configured directly through the setup bot.
If necessary, you can order a setup consultation for help configuring the sales system for your needs.
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Inviting Team to Backend Group (Optional)¶
If you're not working alone, add colleagues to the created backend group. You can invite one assistant or a team of any size.
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Getting Familiar with Interface¶
Master the system's basic commands and comments for important notes. The Telegram interface is intuitively clear and contains a huge number of unique functions, now they're all at your disposal when working with the feedback bot.
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Processing Requests¶
Start receiving and processing feedback from your audience! Use quick replies for standard responses and labels to sort requests by categories.
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Additional Capabilities¶
As needed, master advanced functionality, such as mass broadcasts for informing the audience, analytics for understanding trends, or integrations with external systems.
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Paid Subscription¶
If the free version is not enough, or you need premium features — upgrade to a paid plan with expanded limits and capabilities.
Connection Parameters¶
Connection parameters determine feedback bot behavior, set through the installation bot @hotlinetg_bot after selecting the connection.
Main parameters for feedback bots:
Setting welcome for new users:
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
Setting topic auto-close timeout:
AUTOCLOSE
Dialog auto-close period after last operator response, specified in hours.
If topic with user was closed, they'll receive welcome message from WELCOME parameter on next contact. Free version has maximum auto-close period of 48 hours.
Default value: 48 hours.
Enabling automatic user information display:
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
Setting operator permissions for using broadcast, label and export modules:
EXTENSIONS_ALLOWED
List of USER_ID users allowed to use important Hotline module functions (broadcast configuration and launch, tag configuration, client base export, etc.).
Default value: available only to connection administrator.
Useful Modules¶
In addition to basic commands in the backend group, Hotline has useful modules when working with feedback:
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
Related Cases¶
Useful extensions for the Telegram feedback collection system may include functionality from the following cases: