Telegram Sales Solution for Teams (via Accounts or Bots)¶
Take your Telegram sales to the next level with Hotline CRM. Communicate with your customers conveniently without switching to third-party applications, work in teams of any size, use the system's arsenal of powerful features!
- Complete sales chain: initial questions → deal closing → support → broadcasts and relationship development
- Any channel combinations: accounts for outreach, calls and stories warmup, bots for mass broadcasts or accepting standard orders
- Familiar Telegram interface based on topic groups, any message format (stickers, voice, screenshots, etc.)
- Easy setup, convenient work from mobile devices, labels for customer stages, quick replies and other modules
The free version of the system is excellent and available for any period
Hotline CRM Capabilities¶
Hotline CRM allows you to handle all Telegram communication with customers — from initial questions and sales to long-term support, broadcasts and relationship development.
When consulting about products and services, different communication formats are critically important: voice messages for quick explanations, videos for product demonstrations, screenshots with details, document files. Managers can conveniently respond from mobile devices at any time.
The entire sales process happens in the familiar Telegram interface. Sales people communicate with customers on behalf of connected bots or accounts just like in regular chats: send text, voice messages, screenshots, document files — any formats convenient for communication. At the same time, the team can discuss complex cases in internal comments and carefully formulate responses before sending.
Use labels to track different customer stages in the sales funnel. Work as a team or solo. Expand functionality with parallel connections and integrations with external CRM systems.
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Quick self-service setup via bot in 5 minutes (1)
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Connection takes no more than 5 minutes through our setup bot. All connection settings are configured directly in the bot.
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Unlimited managers, operators and dialogs (1)
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The system has no limits on team size. The number of employees doesn't affect cost at all. Everyone added to the backend group can work with dialogs with assigned roles.
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Perfect even for small teams or solo work (1)
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The system isn't a huge, cumbersome machine and works great even when you're working on a project alone.
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Connects to your bots and personal accounts (1)
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Bots and accounts in Telegram have their own advantages and disadvantages. Hotline allows you to work with both types and even combine them within a single project.
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First-touch attribution and referral tracking (1)
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System tracks first touch point and referral sources for each contact, helping analyze effectiveness of marketing channels.
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All Telegram media: photos, videos, files, voice messages, video messages (1)
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Full support for all types of content that can be sent and received in Telegram, including media grouping.
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Native Telegram features: search, pins, notifications, scheduled messages, etc. (1)
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Inherits many Telegram features available in forum groups, making work familiar and convenient.
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Privacy protection and data hiding features (1)
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Built-in tools for hiding sensitive information, controlling access to customer data and restricting information leaks.
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High reliability and message delivery guarantees (1)
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Messages are queued and guaranteed delivery even during temporary connection issues or Telegram API problems.
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Quick replies and message templates (1)
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Create and use templates for frequently used responses to speed up operator work and standardize communication.
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Broadcast messages and mass mailings (1)
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Send messages to multiple contacts or segments simultaneously using the broadcast module.
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Contact segmentation and filtering (1)
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Create dynamic segments based on contact properties, tags and interaction history for targeted communications.
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Analytics and reporting (1)
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Track key metrics, response times, operator performance and customer satisfaction levels.
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Data export and backup (1)
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Export dialog history, contact data and analytics in various formats for backup or integration with other systems.
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Flexible configuration and customization (1)
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Over 20 connection parameters allow you to fine-tune system behavior for your specific needs.
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API and webhooks for integrations (1)
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Connect external systems via webhooks and API to automate workflows and integrate with your existing tools.
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Hide customer information from operators (1)
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Protect sensitive customer data by hiding usernames, phone numbers and other identifying information from support staff.
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Support for Telegram Secret Chats (1)
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When connecting user accounts, you can work with Secret Chats, providing end-to-end encryption for sensitive communications.
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Video Overview¶
Implementation Steps¶
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Strategy Selection and Connection: Bot, Account or Combination¶
Determine how you will work with customers. A bot is good for mass broadcasts, an account allows you to write first, show stories and make calls. Many use a combination. Study the comparison of options and create connections through the setup bot @hotlinetg_bot in a couple of minutes.
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Quick Parameter Setup¶
Set up a welcome message for customers and other necessary parameters for your sales process. All setup is done through the setup bot without programming — super fast and simple.
If necessary, you can order a setup consultation for help configuring the sales system for your needs.
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Sales Department Formation¶
Add sales managers to the backend group. Set up roles and access rights. You can also work solo — the system is effective for teams of any size. Enable hiding customer contacts from operators if necessary.
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Sales Funnel Setup¶
Create a label system to track customer stages: new lead, qualification, proposal sent, payment, support. Set up quick replies for frequent product questions. Use internal comments to discuss complex deals.
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Getting Started¶
Start working with customers! If using an account — initiate dialogues with the
/newcommand. Process requests from mobile devices, use all message formats for consultations: voice, video, files, screenshots. -
Scaling and Automation¶
Use broadcasts to inform about new offers. Set up integrations with external services and payment systems. Connect parallel bots to expand functionality. Track team workload through analytics.
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Help and Development¶
Order a consultation to get advice on optimizing your processes or order development of custom extensions for your business processes.
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Paid Subscription¶
As your project scales, upgrade to a paid plan with expanded limits and premium features.
Connection Parameters¶
Connection parameters determine your sales system behavior. Configured through @hotlinetg_bot.
Main parameters for Telegram sales bots:
Setting welcome message for new users:
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
Setting topic auto-close timeout:
AUTOCLOSE
Dialog auto-close period after last operator response, specified in hours.
If topic with user was closed, they'll receive welcome message from WELCOME parameter on next contact. Free version has maximum auto-close period of 48 hours.
Default value: 48 hours.
Enabling automatic user information display:
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
Setting operator permissions for using broadcast, label and export modules:
EXTENSIONS_ALLOWED
List of USER_ID users allowed to use important Hotline module functions (broadcast configuration and launch, tag configuration, client base export, etc.).
Default value: available only to connection administrator.
Hiding customer data from operators:
Disabling error message sending when working on accounts:
Key Sales Modules¶
In addition to basic commands, Hotline provides modules critical for sales departments:
Tags and sales funnels with /mark command
Assign visible tags to topics for segmentation, organizing sales funnels and automations.
Quick replies with /say command
Quick creation and sending of prepared messages in topics. Supports text, media, albums and message forwarding.
User broadcasts with /send command
Mass broadcasts to all or selected clients with scheduling capability.
Team analytics
Detailed operator performance statistics, customer request analysis and reports for various time periods.
Client base export with /export command
Export client data to CSV file for backup or analysis.
Related Cases¶
Useful extensions for the Telegram sales system may include functionality from the following cases: