Connection Management¶

Hotline allows creating multiple connections of different types (bots or accounts) for different purposes by one administrator.

The list of created connections is available in the setup bot Hotline CRM Bot when clicking the Manage Connections button or /start command.

Functions for Each Connection¶

Connection Card¶

Viewing brief connection information (status, group, instance ID, API key)
Button Change Parameters¶

Changing connection parameters for precise system operation tuning. Select a parameter to view or change its current value.

Available parameter set
Button Instance Analytics¶

Getting a link to team work analytics, as well as the ability to reset the link (makes the previous analytics link inactive).

More about analytics module
Button Stop/Start Instance¶

Stopping or starting an instance. When stopping an instance, message relaying to the backend group stops, but the connection session is not deleted and all connection settings are saved. Work with the connection can be resumed at any time.
Button Reset API Key¶

Resetting the API key used in webhooks and for API requests to the system.

More about external integrations
Button Delete Instance¶

Deleting the connection along with all its settings.

To see how to reconnect while preserving settings, see the section Reconnection