Setting Parameters¶
Connection parameters largely define how Hotline works. Parameters are set in the setup bot after selecting the required connection (quick jump to the connection list is made with the /start command).
You can view frequent parameter sets necessary for your system usage scenario in the cases section.
Parameters Available in Setup Bot¶
WELCOME
Welcome message that user receives on first contact and when their request was closed (switched to /close status). Can be completely disabled on paid version. Free version requires Hotline link in welcome message.
Default value: standard welcome message in English.
AUTOCLOSE
Dialog auto-close period after last operator response, specified in hours.
If topic with user was closed, they'll receive welcome message from WELCOME parameter on next contact. Free version has maximum auto-close period of 48 hours.
Default value: 48 hours.
AUTO_INFO
Whether to automatically show available user information when topic is created.
Default value: don't show.
EXTENSIONS_ALLOWED
List of USER_ID users allowed to use important Hotline module functions (broadcast configuration and launch, tag configuration, client base export, etc.).
Default value: available only to connection administrator.
Additional Capabilities¶
In addition to the parameters available in the setup bot, Hotline has a number of additional configuration capabilities at the level of each specific connection, but they are only available through contacting the support service.