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Parameter INTERCEPT_EXTERNAL

The parameter disables the mode in which outgoing intercepted (intercepted) messages from parallel sessions of connected accounts or bots are duplicated to the backend group.

For example, if a message is sent to a user in the usual way through a Telegram account or bot (not through the backend group), such a message will be displayed in the backend group of the connected account in the corresponding topic marked as intercepted.

Intercepted outgoing messages do not create new topics

If a topic for the dialogue did not exist yet, it will not be created automatically with an outgoing message. But with the first incoming message from the user, a topic for the dialogue will be created.

This can be convenient when broadcasting to many users from a connected account (by some third-party system or manually), and continuing the dialogue with users who responded can already be done through the Hotline backend group.

Cases when message interception should be disabled

  1. Mass broadcasting messages to a large number of users through a third-party system (not through Hotline) can disrupt topic order and overload the backend group for a long time if interception of outgoing messages is not disabled.

  2. Regular message sending by third-party systems (for example n8n scripts) may interfere in the backend group with intercepted messages, sometimes it's easier to disable them.

Data Format

The parameter can have the value TRUE (by default intercepted outgoing messages are duplicated to the backend group) or FALSE (intercepted messages are not duplicated to the group).

The setup bot needs to be sent the required value after selecting the parameter for editing.

Default Value

TRUE

Usage Examples

  • Parallel connection of bots or accounts
  • Outreach systems
  • Additional n8n scripts